Communication training

What is the training about

The knowledge and information society, in which we live today, mainly in a democratic context, brings us new chal­lenges. Decisions that before were simply based on techni­cal opinions, that the majority of the population didn’t even ask or know about, are now constantly called into question. This natural evolution created the need to be prepared and equipped with adequate communication tools to face these new contexts of uncertainty and ambiguity. read more


This training action intends to provide these essential tools, namely in areas where large complex problems appear, such as the environment, planning or management. The course mainly consists in debates and interactive exercises, giving you the necessary skills and knowledge that can afterwards be transferred into practice. Through the course you will:
  1. Learn and execute communication skills for further work in multidisciplinary teams and in your own institution or with others’;
  2. Obtain the negotiation tools for problem resolution and conflict management;
  3. Apply these competences and tools in public participa­tion processes, in concerted action strategies and in the simulation of networks seeking collaborative solutions. close
TRAINER

Ursula Caser, MEDIATEDOMAIN

Qualification: Graduation in Geography with a European Master in Mediation. Certified trainer and Executive Director of MEDIATEDOMAIN, Ltd. read more

Ursula has 15 years of practical and training experience in the fields of effective communication, collaborative consensus building and conflict management in complex planning and decision making processes (with multiple entities: government, public services, academic field, enterprises), facilitation and moderation of meetings and congresses, public participation processes and processes of design and implementation of participatory governance models (about 300 workshops done/about 250 hours of training provided per year). She is also a lecturer in the Master of Science in Transport Systems in the Technical University of Munich. close

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Communication training

TRAINING MODULES

M1
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